Hello, welcome! Please read this page in its entirety before you email me. If your question is not answered or you require assistance, please go ahead and email me.

BY PURCHASING FROM DIAMOND'S PINS, YOU AGREE TO THE FOLLOWING :

PURCHASING :

• RELEASE DATES - Release dates & countdowns are posted on instagram under my NEW DROPS highlight.
  
• PUBLIC AVAILABILITY - Public releases do not require a password or membership.
  
• DIAMOND'S DISCRETION - You must be following diamondspins on instagram to participate in drops. Not following = refund on ALL your open orders.
• QTY LIMITATIONS - All releases are one of each variant per person/address, unless otherwise stated on release date. Purchasing over the limitation will result in an order cancellation with no chance for a repurchase. 
• RESTOCKS - Once sold out, there are no restocks. 
• MYSTERY GRADE - ALL of Diamond's pins are sold as mystery grade. 
• PROCESSING TIME - In stock items take 2-7 days to ship. Tracking updates within 24-48 hours of the initial shipping notification. Pre order items take 4-6 months to complete and ship out. Complicated designs or issues can cause a pre order to exceed 6+ months production time.  
• ORDER CANCELLATION - You are allowed ONE order cancellation on a pre order only if 6+ months go by and it has yet to finish. No cancellation on in stock items.

(2) SHIPPING, LOST PACKAGES & COMBINED ORDERS :

• ALL SALES ARE FINAL - If your pin arrives damaged and replacements are not available, a refund will be issued to your original payment method.
• DOMESTIC ORDERS - All domestic orders include up to 100$ of USPS insurance. If your package is lost or stolen, please contact me so I can file a USPS insurance claim on your behalf. If your claim is approved, you will receive a refund up to 100$ or a replacement IF the item is still available. If your order exceeds 100$ any additional reimbursement will be handled at Diamond's discretion. If your claim is denied, we can discuss a resolution. Packages marked as 'delivered' by USPS are considered delivered. If you believe your package was stolen or misdelivered, please contact USPS immediately. I can not refund or replace orders marked as delivered. 
• INTERNATIONAL ORDERS - International orders do not include insurance, Shipping insurance may be purchased before shipment for an additional fee (2$-5$ USD). please email me before your order ships if you would like to purchase insurance. Uninsured packages that are lost or stolen are not eligible for reimbursement or replacement. 
• IMPORT TAXES -  Buyers are responsible for any import tax, custom duties or other fees charged by their country. 
  
• SHIPPING COMBINATIONS - Diamond DOES NOT combine shipping even if multiple, separate items you ordered are ready to ship. Exceptions may be made for international buyers OR orders placed within 48hrs of each other. Pre orders and in stock orders are not eligible for combinations including international buyers. 

(3) ORDER ISSUES & PIN GRADING :

• ADDRESS CHANGES - Please request address change as soon as possible. Once your shipping label is created, your address can no longer be updated. I can not change your address after the label is created.
• INCORRECT ADDRESS - Please make sure you provide the correct address at checkout. Returned mail due to incorrect address will result in you repaying shipping fee. 
• INCORRECT ORDER - If your order is missing contents, incorrect, or damaged, please email me clear photos so I can assist you. A refund may be issued if replacements are not available. Refund may not include shipping fee as labels are used. 
• RETURN COST - If a return is required, I will provide a prepaid return label or reimburse your return shipping costs. 
• If your pin has a broken/bent back post, but still has 3 or more back posts intact/fully functional, IT WILL NOT BE REPLACED. 
• CLAIM WINDOW - Order issues must be submitted within 14 days of delivery. Exceptions may be made for travel or medical circumstances. 

(4) PIN GRADING / BACK POSTS :

• STANDARD GRADE : A grade/Standard grade pins :They may have some slightly noticeable specks, defects and or scratches when tilted, but are not noticeable when on display.  Standard grade pins may be free of flaws or have minor ones. Some of these minor defects Include (but are not limited to) some light imperfections in the metal plating , light surface scuffing on the enamel or metal,  light or very small nicks on the enamel or metal.
• B GRADE : 

  B Grade pins contain noticeable cosmetic imperfections but are still fully functional and displayable. Flaws may include scratches, scuffs, plating defects, enamel imperfections, small nicks, underfill or overfill, color inconsistencies, or other manufacturing defects. Due to the nature of the plating process, all chrome-plated pins are sold as B Grade.

• OPEN PRE ORDERS - Sold as mystery grade, meaning minor flaws can be expected. Mystery grade pins will be A or B grade. If your pin has a major defect ( such as C grade quality ), please contact me to determine a replacement or refund, depending on availability. 
• BENT PACKS - 

  Bent back posts are common during shipping and are not considered damaged. They can usually be straightened with gentle pressure or pliers.

  Pins with 3 or more functional back posts will not be replaced due to bent or broken posts. If a post breaks while carefully straightening it and the pin is left with 2 or fewer functional posts, please contact me for a replacement or refund, subject to availability.
• COLOR VARIATION - Product colors may vary slightly due to monitor, phone and screen settings. These differences are not considered defects, 

(5) CONTACT :

• EMAIL ONLY - For all questions or order issues, please email : diamondspins@myyahoo.com . Please do not send order inquiries through instagram. 
• RESPONSE TIME - Response time is typically 4-7 business days. If you have not received a reply after one week, please send a follow up email. 

(6) FAQ :

• DISCORD - Invite links are occasionally posted via instagram stories. 
• PATREON - Link to join via instagram bio. No additional spots will be added. 
  
• LEFT OVER PINS - Please check my etsy for remaining stock. If not on etsy, then it is sold out or unreleased. 
• PAYPAL - Paypal is not accepted. 
• REFUND PROCESSING TIME - Most refunds appear 24-96 hours depending on your bank. 
  
• ORDER CANCELLATION NOT BY REQUEST -  Pre trading is NOT allowed. Your pre order will be cancelled with no warning. OR your order exceeded quantity limitations.

For any unanswered questions or for further help, please email me!